CHARITI

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Frequently Asked Questions

Chariti is an online platform that connects donors with verified charitable campaigns, ensuring transparency and accountability in every donation.

Chariti allows organizations and individuals to create campaigns, receive donations, and provide updates on the impact of contributions.

Yes, creating an account and browsing campaigns is free. However, a small transaction fee may apply to donations to cover payment processing and platform maintenance.

You can donate securely through our platform using mobile money, credit/debit cards, or bank transfers.

Yes! When donating, you can choose to remain anonymous.

Click on "Start a Campaign," fill in the required details, and submit it for review.

Approval usually takes 24-48 hours as we verify campaign legitimacy.

Once your campaign receives donations, you can request a withdrawal through your dashboard. Withdrawals are processed within X business days.

Yes! Chariti provides impact reports to show how donations are used.

You can reach us via email, phone, or our contact form.

No worries! Contact us, and we’ll be happy to help.

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Effective Date: April 01, 2025

1. Your Agreement

By accessing or using Chariti, you agree to follow these terms and any updates we make in the future.

2. What Chariti Does

Chariti is a platform that connects donors with real causes. We help promote transparency, accountability, and impact in charitable giving.

3. Accounts

You can use Chariti as a guest or registered user.

You are responsible for your account’s safety. Don’t share your password with anyone.

4. Donations

Donations made are voluntary and non-refundable.

All donation data is securely handled and only shared with relevant campaign organizers.

We do not charge fees on top of your donation unless explicitly stated.

5. Campaigns

Only verified users can create campaigns.

Campaign creators are responsible for the accuracy of the information they provide.

Chariti may remove or suspend campaigns that are misleading or violate our standards.

6. Prohibited Use

Do not:

Use Chariti for fraud, scams, or illegal activities.
Interfere with the platform’s operation or security.

7. Privacy

We take your privacy seriously. See our Privacy Policy for how we collect and use your data.

8. Platform Maintenance Fee

Chariti may deduct a small maintenance fee from funds withdrawn by organizations. This fee helps support the platform's ongoing development, infrastructure, and operations. The applicable fee will be clearly communicated during the withdrawal process.

9. Chariti Merchandise

Chariti may operate an online store to sell branded merchandise. A portion of proceeds from each sale will go toward supporting verified charitable causes, as well as helping to sustain the platform.

10. Premium Features

Certain advanced tools or features may be made available to organizations under a paid subscription. These features are optional and clearly marked as premium, with pricing transparently displayed prior to activation.

11. Donor Engagement & Recognition

Chariti may offer recognition programs for donors through badges, leaderboards, or a Donor Club. These programs are meant to encourage giving and celebrate impact, with no financial obligation or monetary compensation involved.

12. Sponsored Content

Chariti may display sponsored content or features, especially from corporate partners contributing to social causes. Sponsorship will never influence the visibility or fairness of charitable campaigns.

13. Changes to These Terms

We may update these terms when needed. You’ll always find the latest version on our website.

14. Contact Us

Questions? Reach out via WhatsApp or email:

Email: migambile25@gmail.com
WhatsApp/Call: +255745377504

Effective Date: April 01, 2025

1. Information We Collect

We collect:

Your name, email, phone, and password when you register.
Donation details when you contribute to a campaign (amount, method, date).
Device/browser information and IP address to enhance performance.

2. Use of Information

We use your data to:

Process donations
Track campaign progress
Maintain transparency
Improve our services

We never sell your data.

3. Guest Donations

Donated without signing up? No problem. We still record your donation securely using your phone/email and transaction ID. You can link your donation to an account later.

4. Visibility

Only you and the campaign creator (if applicable) may view your donation.

Chariti admins can access data for support and system integrity.

You can choose to donate anonymously.

5. Data Storage & Retention

We store your data securely in encrypted databases hosted in reliable cloud infrastructure. Your data will be kept as long as needed for platform operation or until you request its deletion.

6. Third-Party Services

We use trusted services to:

Process payments (e.g. mobile money gateways)
Host the platform
Send transactional emails or SMS

These providers only access your data as necessary and are required to protect it.

7. Your Rights

You can:

View and update your info
Request deletion of your account and data
Ask us to explain how your data is used

8. Security

We use industry-standard encryption, secure servers, and access controls to protect your personal information.

9. Donation Tracking via Phone Number

When a donation is made, we collect and store the donor's phone number solely for transaction verification, analytics, and thank-you messages. If the donor later creates an account, their donation history can be linked manually through a secure claim process.

10. Cookies

Chariti uses cookies for session management and to enhance user experience. You can disable cookies in your browser settings.

11. Policy Updates

This policy may change. We’ll update it on the platform and notify users where needed.

12. Marketplace Purchases

When you purchase products from our store, we collect only the necessary information to process your order and fulfill delivery. Payment information is processed securely via third-party providers.

13. Gamification and Donor Recognition

We may use limited, non-sensitive data (e.g., total donated, campaign names, milestones) to display badges or rankings. Personal data is never publicly shown without consent.

14. Sponsored Content

We do not sell or share your personal information for advertising purposes. Any sponsored content shown on the platform is selected based on relevance to our mission and causes.

15. Contact Us

For questions or privacy requests:

Email: migambile25@gmail.com
WhatsApp/Call: +255745377504